General Terms and Conditions of Epic Tours Bonaire

1. Definitions

  • Epic Tours Bonaire: The provider of boat tours in Bonaire and to Klein Bonaire.
  • The Customer: Any person or entity making a booking with Epic Tours Bonaire.

2. Applicability

These general terms and conditions apply to all services offered by Epic Tours Bonaire.

3. Bookings and Payments

  • Bookings can be made online or by phone.
  • Full payment is required when making a booking.
  • Changes to bookings are subject to availability and may incur additional charges.

4. Cancellation and Refund Policy

  • Cancellations must be made at least 5 days before the scheduled tour for a full refund.
  • For cancellations within 1 day of the tour, a cancellation fee of 100% will be charged.
  • For cancellations within 2 days of the tour, a cancellation fee of 50% will be charged.
  • For cancellations within 4 days of the tour, a cancellation fee of 25% will be charged.
  • No refund for no-shows.

5. Safety and Liability

  • Customers must follow all safety instructions.
  • Epic Tours Bonaire is not liable for personal injury or damage resulting from the customer’s negligence.
  • Children must be supervised by an adult at all times.

6. Force Majeure

  • Epic Tours Bonaire is not responsible for cancellations or delays caused by force majeure, such as bad weather or government restrictions.

7. Complaints

  • Complaints must be submitted in writing within 2 days after the tour.

8. Privacy Policy

  • Personal information of customers will be treated confidentially and not shared with third parties, except as legally required.

9. Changes to Terms

  • Epic Tours Bonaire reserves the right to change these terms at any time.

10. Governing Law

  • These terms are governed by and construed in accordance with the laws of Bonaire.

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Make your holiday Epic and experience the relaxed vibes of the Caribbean from the moment you’ll step on board with Epic Tours Bonaire! Enjoy the tropical breeze, the clear blue waters and the spectacular sunsets. Whether you book an adventurous snorkel tour or a relaxing sunset tour, we assure you this sailing trip will be unforgettable!

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