General Terms and Conditions of Epic Tours Bonaire
1. Definitions
- Epic Tours Bonaire: The provider of boat tours in Bonaire and to Klein Bonaire.
- The Customer: Any person or entity making a booking with Epic Tours Bonaire.
2. Applicability
These general terms and conditions apply to all services offered by Epic Tours Bonaire.
3. Bookings and Payments
- Bookings can be made online or by phone.
- Full payment is required when making a booking.
- Changes to bookings are subject to availability and may incur additional charges.
4. Cancellation and Refund Policy
- Cancellations must be made at least 5 days before the scheduled tour for a full refund.
- For cancellations within 1 day of the tour, a cancellation fee of 100% will be charged.
- For cancellations within 2 days of the tour, a cancellation fee of 50% will be charged.
- For cancellations within 4 days of the tour, a cancellation fee of 25% will be charged.
- No refund for no-shows.
5. Safety and Liability
- Customers must follow all safety instructions.
- Epic Tours Bonaire is not liable for personal injury or damage resulting from the customer’s negligence.
- Children must be supervised by an adult at all times.
6. Force Majeure
- Epic Tours Bonaire is not responsible for cancellations or delays caused by force majeure, such as bad weather or government restrictions.
7. Complaints
- Complaints must be submitted in writing within 2 days after the tour.
8. Privacy Policy
- Personal information of customers will be treated confidentially and not shared with third parties, except as legally required.
9. Changes to Terms
- Epic Tours Bonaire reserves the right to change these terms at any time.
10. Governing Law
- These terms are governed by and construed in accordance with the laws of Bonaire.
